We ship your orders from various international warehouses (US, Canada, Malaysia, China and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order..
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
If you have not received your order within the timeframe established for U.S. shipping here or international shipping here, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error.
If you're unable to locate the package, contact us by sending an email to firstname.lastname@example.org, and provide us with your name, shipping address, the email used to place your order, and order number. We'll look into the matter as soon as possible!
We have a 1 year warranty on all items. You will be eligible for a replacement if your item breaks within 1 year of your purchase. If your item has broken, please send us your name, shipping address, order number (if available), and a picture of your damaged item by sending an email to email@example.com. We will send you a replacement.
Pending - The order has been placed but not yet pushed to the warehouse. At this stage we can still make changes to and/or cancel the order.
Backordered - One or more items in the order are backordered. Available items will ship out now while the backordered items will ship when they become available again.
Warehouse - The order has been pushed to the warehouse to be prepped for shipment and cannot be canceled or changed at this time.
Shipped - The order has shipped. A shipment tracking email should have been emailed to the email address we have on file for your order.
Review - One or more of the items in your order became backordered after being pushed to the warehouse. If you need to check on the status of an order in review, please submit a request with your name and order number included using the "Submit a Request" link above.
If you have received an incorrect item contact us by sending an email to firstname.lastname@example.org, and provide your name, order number, and which item(s) you are missing. We'll make certain the issue is resolved for you!
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.